We are committed to your complete satisfaction. Due to the nature of the product which is custom made and the time and effort put into this there are no exchange, return or refund permitted.
1. If the wig is defective upon receipt, please contact us for the return address, return is accepted within 3 days after the buyer receives their order
2. If it is quality issue or we ship wrong wig, Customer pays the return shipping fee item will be replaced after inspection of the wig and store credit issued.
3. After receiving the returned goods, we will make a replacement depends on our available stock, if not available, a refund will be issued.
5. If item is damaged by buyer, we will not accept any exchange or refund.
All wigs are thoroughly inspected and pictures taken before leaving our Warehouse, and double checked before sent to you in order to ensure consistency and quality.
Exchanges
We do not accept exchanges unless we send wrong order or your item is defective. it must be in the original state when received if wrong item was sent. Please contact us with your Order ID and one of our team members will help you.
