Frequently Asked Questions
Braided Wig FAQs: Ordering, Shipping, Fit & Care
Ordering and Payments :
WHAT CURRENCY ARE THE PRICES IN?
All Checkout prices are in USD.
How do I place an order on your website?
Placing an order on our website is easy:
a. Browse through our collection and select the wig you'd like to purchase.
b. Click "Add to Cart".
c. Proceed to the checkout page and fill in your shipping and payment details.
d. Review your order and click "Place Order".
e. You'll receive a confirmation email once your order is successful.
I JUST PLACED AN ORDER, BUT I DIDN’T GET A CONFIRMATION EMAIL. WHAT’S GOING ON?
Kindly check your SPAM folder to see if your confirmation email was sent there.
Typically you will receive an email immediately, but in some cases please allow up to 4 hours for it to arrive. If you're still unable to locate your order, please send an email to info@magicbraids.comÂ
Processing and Shipping :
DO YOU SHIP TO MY COUNTRY?
We ship Worldwide!
I JUST PLACED AN ORDER, WHEN WILL IT SHIP?
Ready-to-ship wigs are completed wigs that normally leave within 1–5 business days after payment clears. Check the product page for availability and any item-specific handling time.
Custom wigs are made to order. Production time depends on the style, length, and production schedule; we confirm the estimated completion time for your order before production. Production time is separate from delivery time.
Orders ship from the USA via USPS. Delivery time depends on the destination and shipping service. International buyers are responsible for applicable import duties and taxes. Contact info@magicbraids.com to confirm international shipping options before ordering.
We email tracking information when your order ships. Please contact us with your order number if you need a shipping update.
WHERE’S MY PACKAGE? HOW DO I TRACK IT?
Once your order is shipped, you'll receive a shipping confirmation email with a tracking number. Click on the provided link or enter the tracking number on the respective courier's website to track your order's status.
WHY DO I HAVE TWO TRACKING NUMBERS?
Every now and then for larger orders or certain products, your item may be shipped separately in two packages either to safely ship the item, get items to arrive faster, or base on availability, etc. However do not worry, you were not double billed or received a wrong order. We will ship this way from time to time at our own discretion and this is usually for your benefit. It will not affect your shipping estimate in anyway unless we notify you otherwise.
Do you offer same-day shipping?
Same-day dispatch is not guaranteed. Ready-to-ship wigs normally leave within 1–5 business days after payment clears. If you need a wig for a specific date, contact us before ordering so we can confirm whether the timing is possible.
Returns, Cancellations and Order Changes :
Can I return a ready-to-ship wig?
Ready-to-ship wigs may be returned within 30 days of delivery. The wig must be unused, unworn, unaltered, with the lace uncut and in its original packaging.
There is no restocking fee. The customer pays return shipping for change-of-mind returns. Magic Braids pays return shipping for defective or incorrect items.
To request a return or report a defective or incorrect item, email info@magicbraids.com with your order number. Please contact us for return instructions before sending a wig back.
Can I return a custom wig?
Custom wigs made to your approved length, color, cap size, or design are final sale and cannot be returned for a change of mind. Defective or incorrect items are exceptions.
If your order is defective or incorrect, contact us at info@magicbraids.com with your order number. Magic Braids pays the return shipping for defective or incorrect items.
Read our Refund and Returns Policy for the full terms.
CAN I CANCEL MY ORDER?
You can request cancellation within 24 hours of purchase by emailing info@magicbraids.com with your order number. A $25 cancellation fee applies. Custom-order cancellation and production details are confirmed with your order.
I HAVE ENTERED AN INCORRECT ADDRESS!
We are not responsible for incorrect addresses. Address changes are not possible after the order has been placed.
Wig Construction, Fit and Styling :
Are your wigs handmade?
Absolutely! Our braided wigs are 100% handmade ensuring high quality and unique designs.
What materials are used in the braided wigs?
All our braid extensions are made from synthetic premium heat-resistant materials.
What lace construction do your braided wigs use?
Our current braided wig collection uses full-lace construction. Each wig is hand-braided, with premium heat-resistant synthetic braid extensions on a lace base. Check the individual product page for its exact construction, length, color, and fit details.
Customer Support and Local Appointments :
I HAVE A QUESTION THAT WASN'T ANSWERED, CAN YOU PLEASE HELP?
Absolutely! We are here to help you make you beautiful! Please send us an email or give us a phone call.
What are your hours of operation?
Our business hours are Monday through Friday, 9:00 AM–3:00 PM Eastern Time. Saturday and Sunday visits are by appointment. Appointments are preferred.
How do I contact customer support?
For any inquiries, concerns, or feedback, please reach out to our customer support team at info@magicbraids.com or call us at 1-800-897-1459. We're here to assist you!
Do you have a physical store location?
Yes! We welcome you to visit our store located at:
6475 New Hampshire Ave, Suite 504B,
Hyattsville, MD 20783
